ITIL Intermediate-SO Certification Training in Charlotte, NC

  79 ratings     341 students
    • Study ITIL Intermediate - SO online and take the official exam from the comfort of your home

    • Comprehensive ITIL - SO certification courseware approved by PeopleCert and delivered through result driven methodology

    • Courseware is regularly updated to reflect latest exam format

    • We guarantee Great Value at Lowest Price

ITIL Intermediate SO
Online Self-Learning
  • Comprehensive ITIL Intermediate (SO) course approved by PeopleCert
  • Downloadable Study Guides, Podcasts
  • Official full length mock exams
  • Mobile apps for learning on the go
  • 27 PMI PDUs
  • High Quality Engaging Videos
  • Chapter tests and evaluation tests
  • ITIL Terms and Definitions
  • Official ITIL-SO Exam (online)
180 Days
USD 550 275

ITIL Intermediate-SO Course Overview


In collaboration with VMEdu, Inc., Encertify brings to you the very popular and highly regarded ITIL Intermediate Module Service Operation (SO) Exam Prep course at a very affordable rate.  Our ITIL – SO exam prep course follows a very Effective and Results-Oriented Study Methodology to ensure that you crack the ITIL – SO exam in your first attempt. The course will not only prepare you for the ITIL SO exam but will also provide valuable insights into the SO module of ITIL framework and how to apply the theory to better manage your IT services. All our courseware have been updated to provide a clear path for learners preparing to take the current version of the exam.


Course Objectives:

This qualification provides a complete management-level overview of service operation including all its related activities. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation: functions
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.


What is Included?

Online course includes -

  • Study guides including Video tutorials: Study as you prefer using PDF files, video tutorials, HTML format or podcasts.
  • Podcasts: Download it and listen to it at your convenience.
  • Interactive Glossary: Both PDF as well as interactive glossary tool provided to help you revise quickly.
  • Phone App: Download a very effective phone app to study on your mobile.
  • Chapter Tests and Evaluation Tests: These tests assess the delegate's degree of understanding of the respective chapter content.
  • Sample Papers: To get a feel of the actual ITIL SO exam, take the full length sample papers as part of our online course and assess your responses with the provided answers to the same.
  • PDU Certificate: 27 PMI PDUs certificate to help to cater to the needs of continuing education units for PMP certified professionals


Audience Profile:

The course covers the management-level concepts and core information about the supporting activities within service operation, but not specific details about each of the supporting processes.

The main target candidate for the ITIL Intermediate Qualification: Service Operation Certificate includes, but is not restricted to:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle
  • Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

  Try Free ITIL-SO Demo Course


ITIL Intermediate-SO Certification & Exam

The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.

The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.

The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Operational Support and Analysis module from the Service Capability work stream.

Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.


Prerequisite Entry Criteria

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission. Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:

  • Earlier ITIL (V2) Foundation plus Foundation Bridge
  • ITIL Expert in IT Service Management (achieved via Service Manager or Practitioner bridging routes).


Eligibility for Examination

To be eligible for the ITIL Intermediate Qualification: Service Operation examination, candidates shall fulfil the following requirements:

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course and scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria mentioned above)
  • It is recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service management as a practice


Examination Format

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
ITIL Intermediate-SO Certification Training

Why Choose Us

Best Price

Without compromising on quality, we have priced our ITIL SO training courses very competitively. We guarantee that you will find us more economical than any other provider. If not, please let us know and we will provide you a better price. Being a lean organization, we excel at reducing waste in processes and maintaining a low cost of operation which enables us to provide world class training at a best price.


All our ITIL trainers are highly qualified and ITIL experts. The trainers are accredited by PeopleCert to teach ITIL courses. They have years of professional experience in their respective field with a minimum of 10 years’ experience in training and consulting. Our trainers are not only experts in their domains but are also passionate about sharing their knowledge and expertise with other professionals thereby enriching careers of students.

High Quality

We focus on providing the best quality study materials and student experience across our products and services. Our ITIL Intermediate - SO training program and course material are designed and developed by Industry experts and are accredited by Peoplecert on behalf of Axelos. All content complies with quality conformance standards to ensure that our content is the best in class and free of any errors.

Popular Global Provider

We provide this course in association with VMEdu, Inc., and together we have trained more than 100,000 IT / Project Managers in IT service management related courses. Delegates from 3500+ companies from more than 150 countries have taken IT service management courses from us.


Our ITIL Intermediate – SO course is preapproved by PMI for 27 PDUs which can be used by PMI certification credential holders for their continuing education requirement.

Customer Satisfaction

We are here to ensure you get heard 24/7, and to take care of every single questions and doubts you have. Our dedicated support team will provide you best in class round the clock customer support. Superior customer service is the hallmark of our company and we always go the extra mile to satisfy each of our customers whether an individual or a corporate client.

ITIL Intermediate-SO Training Frequently Asked Questions

Please click on the "ENROLL" button against the course you wish to enroll for. You need to provide your details (Name, Email ID, etc) and pay the course fee.

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You can register and pay for a course online with most of the major Credit or Debit Cards.

Yes, we do offer additional discounts to group and corporate training customers. Please get in touch with us by email ([email protected]) to find out more about our group discount offerings.

Use the "Drop a query"section in this page or check "Contact Us" section. Alternatively, please send an email to [email protected] to find out more about our course offerings.

We strongly recommended to continue with one mode of training for better learning experience. However, in case situation demands, you can switch mode of training upon availability of respective courses with other training modes. Check with our team well in advance for any change request to avoid logistics and operational inconvenience.

If you're between jobs and have been unemployed for last the 6 months, or you're a student taking a course for career growth, we do provide additional discounts for you on selected courses. Please email [email protected] to avail this benefit and discount coupon.

Note: These discounts are available on selected courses, have a limited number and on a first-come-first-serve basis.

Yes, we do provide additional discounts for military veterans on selected courses. Please email [email protected] for more details.

Firstly, we recommend you to check your spam folder, since the confirmation emails land up in spam sometimes. If you have not received any email on payment confirmation, or respective course details even in your spam folder, please email [email protected] for a quick resolution.

ITIL Intermediate-SO Customer Reviews

Vinayaka Shettigar
Vinayaka Shettigar at ConnectM Solutions Pvt Ltd

This course is well structured to meet the market requirements. Encertify constantly update the content to make sure that the candidates keep up with the latest market trends. I have taken a bunch of courses from Encertify and have gained a lot knowledge and learnings.

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Encertify Rating
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