ITIL Intermediate SO Certification Training in Boston, MA

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Study ITIL Intermediate - SO online and take the official exam from the comfort of your home
Comprehensive ITIL -SO certification courseware approved by PeopleCert and delivered through result driven methodology
Courseware is regularly updated to reflect latest exam format
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ITIL-SO Training Options in Boston, MA

Online Self-Learning

Online self-learning courses are currently not available.

Please email [email protected] to enquire for more information.

ITIL Intermediate-SO Course Overview

In collaboration with VMEdu, Inc., Encertify brings to you the very popular and highly regarded ITIL Intermediate Module Service Operation (SO) Exam Prep course at a very affordable rate. Our ITIL – SO exam prep course follows a very Effective and Results-Oriented Study Methodology to ensure that you crack the ITIL – SO exam in your first attempt. The course will not only prepare you for the ITIL SO exam but will also provide valuable insights into the SO module of ITIL framework and how to apply the theory to better manage your IT services. All our courseware have been updated to provide a clear path for learners preparing to take the current version of the exam.

Course Objectives:

This qualification provides a complete management-level overview of service operation including all its related activities. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Introduction to service operation
Service operation principles
Service operation processes
Common service operation activities
Organizing for service operation: functions
Technology considerations
Implementation of service operation
Challenges, critical success factors and risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

What is Included?

Online course includes -

Study guides including Video tutorials: Study as you prefer using PDF files, video tutorials, HTML format or podcasts.
Podcasts: Download it and listen to it at your convenience.
Interactive Glossary: Both PDF as well as interactive glossary tool provided to help you revise quickly.
Mobile App: Download a very effective mobile app to study on your mobile.
Chapter Tests and Evaluation Tests: These tests assess the delegate's degree of understanding of the respective chapter content.
Sample Papers: To get a feel of the actual ITIL SO exam, take the full length sample papers as part of our online course and assess your responses with the provided answers to the same.
PDU Certificate: 27 PMI PDUs certificate to help to cater to the needs of continuing education units for PMP certified professionals

Audience Profile:

The course covers the management-level concepts and core information about the supporting activities within service operation, but not specific details about each of the supporting processes.

The main target candidate for the ITIL Intermediate Qualification: Service Operation Certificate includes, but is not restricted to:

Chief Information Officers (CIOs)
Chief Technology Officers (CTOs)
Managers
Supervisory staff
Team Leaders
Service Designers
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers
ITSM Trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle
Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

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ITIL Intermediate-SO Course Topics

ITIL Intermediate-SO Certification & Exam

The Service Operation (SO) module is one of the certifications within the ITIL^® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.

The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.

The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Operational Support and Analysis module from the Service Capability work stream.

Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.

Prerequisite Entry Criteria

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission. Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:

Earlier ITIL (V2) Foundation plus Foundation Bridge
ITIL Expert in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Eligibility for Examination

To be eligible for the ITIL Intermediate Qualification: Service Operation examination, candidates shall fulfil the following requirements:

At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course and scheme
A basic IT literacy and around 2 years IT experience are highly desirable
Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria mentioned above)
It is recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service management as a practice

Examination Format

Multiple choice examination questions
Eight questions per paper
28 marks required to pass (out of 40 available) - 70%
90 minutes’ duration
Closed book.

Why choose our ITIL Intermediate-SO in Boston, MA?

Best Price

Without compromising on quality, we have priced our ITIL SO training courses very competitively. We guarantee that you will find us more economical than any other provider. If not, please let us know and we will provide you a better price. Being a lean organization, we excel at reducing waste in processes and maintaining a low cost of operation which enables us to provide world class training at a best price.

High Quality

We focus on providing the best quality study materials and student experience across our products and services. Our ITIL Intermediate - SO training program and course material are designed and developed by Industry experts and are accredited by Peoplecert on behalf of Axelos. All content complies with quality conformance standards to ensure that our content is the best in class and free of any errors.

Popular Global Provider

We provide this course in association with VMEdu, Inc., and together we have trained more than 100,000 IT / Project Managers in IT service management related courses. Delegates from 3500+ companies from more than 150 countries have taken IT service management courses from us.

PMI-PDUs

Our ITIL Intermediate – SO course is not preapproved by PMI for 27 PDUs. However, they can be used by PMI certification credential holders for their continuing education requirement.

Customer Satisfaction

We’re here 24/7 to ensure you’re heard and supported, no matter what questions or doubts you may have. Our team is committed to delivering exceptional customer service to every individual and organization we serve.

ITIL Intermediate-SO Training Frequently Asked Questions

Yes, we do offer additional discounts to group and corporate training customers. Please email us at [email protected] to find out more about our group discount offerings.

Use the "Submit your query"section in this page or check "Contact Us" section. Alternatively, please send an email to [email protected] to find out more about our course offerings.

If you're unemployed right now, or you're a student taking this course for career growth, we do provide additional discounts for you on selected courses. Please email [email protected] to avail this benefit and discount coupon.

Note: These discounts are available on selected courses only.

We do not offer placement or placement assistance services at this time. However, our training is designed to equip you with in-demand skills, hands-on experience, and certification readiness to help you confidently pursue new career opportunities. Many of our learners have successfully transitioned into new roles or advanced in their careers based on the knowledge and certifications gained through our programs

ITIL Intermediate-SO Course Customer Reviews

Vinayaka Shettigar

Vinayaka Shettigar at ConnectM Solutions Pvt Ltd

This course is well structured to meet the market requirements. Encertify constantly update the content to make sure that the candidates keep up with the latest market trends. I have taken a bunch of courses from Encertify and have gained a lot knowledge and learnings.

ITIL Intermediate-SO Certification Training in Boston, MA

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ITIL Intermediate SO Certification Training in Boston, MA

ITIL-SO Training Options in Boston, MA

ITIL Intermediate-SO Course Overview

ITIL Intermediate-SO Course Topics

Learning Unit SO01: Introduction to service operation

Learning Unit SO02: Service Operation principles

Learning Unit SO03: Service Operation processes

Learning Unit SO04: Common service operation activities

Learning Unit SO05: Organizing for Service Operation

Learning Unit SO06: Technology considerations

Learning Unit SO07: Implementation of Service Operation

Learning Unit SO08: Challenges, critical success factors and risks

ITIL Intermediate-SO Certification & Exam