ITIL Intermediate SO Certification Training in New Castle

In collaboration with VMEdu, Inc., Encertify brings to you the very popular and highly regarded ITIL Intermediate Module Service Operation (SO) Exam Prep course at a very affordable rate.  Our ITIL – SO exam prep course follows a very Effective and Results-Oriented Study Methodology to ensure that you crack the ITIL – SO exam in your first attempt. The course will not only prepare you for the ITIL SO exam but will also provide valuable insights into the SO module of ITIL framework and how to apply the theory to better manage your IT services. All our courseware have been updated to provide a clear path for learners preparing to take the current version of the exam.

Course Objectives:

This qualification provides a complete management-level overview of service operation including all its related activities. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to service operation
• Service operation principles
• Service operation processes
• Common service operation activities
• Organizing for service operation: functions
• Technology considerations
• Implementation of service operation
• Challenges, critical success factors and risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

What is Included?

Online course includes -

• Study guides including Video tutorials: Study as you prefer using PDF files, video tutorials, HTML format or podcasts.
• Podcasts: Download it and listen to it at your convenience.
• Interactive Glossary: Both PDF as well as interactive glossary tool provided to help you revise quickly.
• Mobile App: Download a very effective mobile app to study on your mobile.
• Chapter Tests and Evaluation Tests: These tests assess the delegate's degree of understanding of the respective chapter content.
• Sample Papers: To get a feel of the actual ITIL SO exam, take the full length sample papers as part of our online course and assess your responses with the provided answers to the same.
• PDU Certificate: 27 PMI PDUs certificate to help to cater to the needs of continuing education units for PMP certified professionals

Audience Profile:

The course covers the management-level concepts and core information about the supporting activities within service operation, but not specific details about each of the supporting processes.

The main target candidate for the ITIL Intermediate Qualification: Service Operation Certificate includes, but is not restricted to:

• Chief Information Officers (CIOs)
• Chief Technology Officers (CTOs)
• Managers
• Supervisory staff
• Team Leaders
• Service Designers
• IT Architects
• IT Planners
• IT Consultants
• IT Audit Managers
• IT Security Managers
• ITSM Trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle
• Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
• Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
• Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.