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In collaboration with VMEdu, Inc., Encertify brings to you the very popular and highly regarded ITIL Intermediate Module – Continual Service Improvement (CSI) Exam Prep course at a very affordable rate. Our ITIL – CSI exam prep course follows a very Effective and Results-Oriented Study Methodology to ensure that you crack the ITIL – CSI exam in your first attempt. The course will not only prepare you for the ITIL CSI exam but will also provide valuable insights into the CSI module of ITIL framework and how to apply the theory to better manage your IT services. All our courseware have been updated to provide a clear path for learners preparing to take the current version of the exam.
This qualification presents a complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes. This qualification reviews improvement activities as they support the lifecycle approach through service strategy, service design, service transition and service operation.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
What is Included?
The ITIL-CSI online course includes -
The course covers the management-level concepts and core information about the supporting activities within continual service improvement (CSI), but not specific details about each of the supporting processes.
The main target candidate for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to:
We provide this course in association with VMEdu, Inc., and together we have trained more than 100,000 IT / Project Managers in IT service management related courses. Delegates from 3500+ companies from more than 150 countries have taken IT service management courses from us.
We focus on providing the best quality study materials and student experience across our products and services. Our ITIL Intermediate - CSI training program and course material are designed and developed by Industry experts and are accredited by Peoplecert on behalf of Axelos. All content complies with quality conformance standards to ensure that our content is the best in class and free of any errors.
Without compromising on quality, we have priced our ITIL CSI training courses very competitively. We guarantee that you will find us more economical than any other provider. If not, please let us know and we will provide you a better price. Being a lean organization, we excel at reducing waste in processes and maintaining a low cost of operation which enables us to provide world class training at a best price.
All our ITIL trainers are highly qualified and ITIL experts. The trainers are accredited by PeopleCert to teach ITIL courses. They have years of professional experience in their respective field with a minimum of 10 years’ experience in training and consulting. Our trainers are not only experts in their domains but are also passionate about sharing their knowledge and expertise with other professionals thereby enriching careers of students.
Our ITIL Intermediate - CSI course is preapproved by PMI for 27 PDUs which can be used by PMI certification credential holders for their continuing education requirement.
We are here to ensure you get heard 24/7, and to take care of every single questions and doubts you have. Our dedicated support team will provide you best in class round the clock customer support. Superior customer service is the hallmark of our company and we always go the extra mile to satisfy each of our customers whether an individual or a corporate client.
The Continual Service Improvement (CSI) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, but does not go into detail about specific processes.
The CSI certification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.
The course covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle, but it does not provide the full detail of each supporting process.
CSI practices can help businesses and projects continue to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment for organizations.
Prerequisite Entry Criteria
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission. Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
Eligibility for Examination
To be eligible for the ITIL Intermediate Qualification: Continual Service Improvement examination, candidates shall fulfil the following requirements:
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We offer PDUs with most of our courses. PDUs are given for the courses which are approved by PMI. Please check the course details regarding PDU eligibility. Alternatively, please email email@example.com if you need any clarification.
We strongly recommended to continue with one mode of training for better learning experience. However, in case situation demands, you can switch mode of training upon availability of respective courses with other training modes. Check with our team well in advance for any change request to avoid logistics and operational inconvenience.
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