ITIL® Foundation Certification Training Course

  978 ratings  |  3293 students enrolled
  • Access to comprehensive ITIL® Foundation courseware approved by Peoplecert

  • High Quality Engaging Videos

  • Downloadable Study Guides, Podcasts

  • ITIL Terms and Concepts

  • Chapter tests and evaluation tests

  • Valuable exam taking tips

  • 18 PMI PDUs

  • Official full length mock exams

  • Full length simulated Foundation exam

  • Interactive Case study

  • Mobile apps for learning on the go

  • Provided in association with VMEdu, Inc.

Description

Overview:

In collaboration with VMEdu, Inc., Encertify brings to you the most popular and highly regarded ITIL Foundation Exam Prep course at a very affordable rate. Our ITIL Foundation exam prep course follows a very Effective and Results-Oriented Study Methodology to ensure that you crack the ITIL Foundation exam in your first attempt. Our comprehensive courseware for ITIL Foundation covers all the goals, objectives, scope and basic concepts of core ITIL® processes & functions and other syllabus areas of ITIL. The course will not only prepare you for the ITIL Foundation exam but will also provide valuable insights into the ITIL framework and how to apply the theory to better manage your IT services. All our courseware have been updated to provide a clear path for learners preparing to take the current version of the exam.

 

Course Objectives:

  • To provide a basic understanding of the ITIL framework
  • To understand how ITIL can be used to enhance the quality of IT service management within an organization
  • To enable comprehension and / or awareness of key areas of the 5 ITIL core books:
    • Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • To prepare to sit the ITIL Foundation Exam

 

What is Included?

Online course includes -

  • Study guides including Video tutorials: Study as you prefer using PDF files, video tutorials, HTML format or podcasts. Explain the goals, objectives, scope and basic concepts of core ITIL® processes & functions and other syllabus areas of ITIL.
  • Podcasts: Download it and listen to it at your convenience.
  • Interactive Case Study: Professor Bubbleman App to help you apply the concepts learnt in real life scenarios.
  • Interactive Glossary: Both PDF as well as interactive glossary tool provided to help you revise quickly.
  • Crossword: Test your knowledge and have some fun doing it.
  • Phone App: Download a very effective phone app to study on your mobile.
  • Chapter Tests and Evaluation Tests: These tests assess the delegate's degree of understanding of the respective chapter content.
  • Sample Papers: To get a feel of the actual ITIL Foundation exam, take the full length sample papers as part of our online course and assess your responses with the provided answers to the same.
  • PDU Certificate: 18 PMI PDUs certificate to help to cater to the needs of continuing education units for PMP certified professionals

Classroom course includes –

  • 3-day Boot Camp by experienced instructors
  • High-quality, comprehensive classroom study material - You need not bring anything to the class
    • ITIL Student Workbook
    • ITIL Chapter test booklet
    • ITIL Process chart
    • ITIL Official Sample Paper A
    • ITIL Official Sample Paper B
    • ITIL Student Case Study
  • Complementary access to online course for 180 days which includes all the features mentioned above

 

Audience Profile:

  • Those who require a basic understanding of the ITIL framework
  • Those who need understanding of how ITIL can be used to enhance IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.
  • Since the ITIL Foundation level certification is open to and can benefit anyone who has an interest in the subject.

Why Us

We provide this course in association with VMEdu, Inc., and together we have trained more than 100,000 IT / Project Managers in IT service management related courses. Delegates from 3500+ companies from more than 150 countries have taken IT service management courses from us.

We focus on providing the best quality study materials and student experience across our products and services. Our ITIL Foundation training programs and course material are designed and developed by Industry experts and are accredited by Peoplecert on behalf of Axelos. All content complies with quality conformance standards to ensure that our content is the best in class and free of any errors.

Without compromising on quality, we have priced our ITIL Foundation training courses very competitively. We guarantee that you will find us more economical than any other provider. If not, please let us know and we will provide you a better price. Being a lean organization, we excel at reducing waste in processes and maintaining a low cost of operation which enables us to provide world class training at a best price.

Based on years of experience in delivering effective IT training courses, our ITIL Foundation course is designed to not only assist in certification, but also to empower with best practices in IT Service Management. We achieve this by providing a unique blend of concepts, case studies and role-play simulations that guarantee our students know how to implement project management in their organizations. Case studies and role-plays are great ways to enhance the learning experience.

Our students enjoy a high success rate in ITIL Foundation Certification exam. The first attempt success rate after taking our ITIL Foundation course is 99.2% which is significantly higher than the industry average.

All our ITIL trainers are highly qualified and ITIL experts. The trainers are accredited by PeopleCert to teach ITIL courses. They have years of professional experience in their respective field with a minimum of 10 years’ experience in training and consulting. Our trainers are not only experts in their domains but are also passionate about sharing their knowledge and expertise with other professionals thereby enriching careers of students.

Our ITIL Foundation course is preapproved by PMI for 18 PDUs which can be used by PMI certification credential holders for their continuing education requirement.

We are here to ensure you get heard 24/7, and to take care of every single questions and doubts you have. Our dedicated support team will provide you best in class round the clock customer support. Superior customer service is the hallmark of our company and we always go the extra mile to satisfy each of our customers whether an individual or a corporate client.


Agenda

  • Service Management

  • Understand Service Management technology

  • Overview of the Service Lifecycle ITIL® library

  • Introduction to Functions and Processes
  • Introduction, goals, objectives and key-principles of Service Strategy.

  • Basic concepts, activities and challenges of Demand Management.

  • Objectives and basic concepts of Financial Management.

  • Objectives and basic concepts of Service Portfolio Management.
  • Basic concepts of Service Level Management

  • Basic concepts of Availability Management

  • Basic concepts of Capacity Management

  • Basic concepts of Information Security Management

  • Basic concepts of Supplier Management

  • Basic concepts of Availability Management

  • Basic concepts of IT Service Continuity Management
  • Introduction, goals and objectives of Service Transition.

  • Objectives and basic concepts of Change Management.

  • Objectives and basic concepts of Service Asset and Configuration Management.

  • Objectives and basic concepts of Knowledge Management.

  • Objectives and basic concepts of Release and Deployment Management.

  • Goals, objectives and Communication in Service Operation.

  • Objectives and basic concepts of Event Management.

  • Objectives and basic concepts of Incident Management.

  • Objectives and basic concepts of Problem Management.

  • Objectives and basic concepts of Request Fulfilment Management.

  • Objectives and basic concepts of Access Management.

  • Objectives and roles of Service Desk Function.

  • Objectives and roles of Technical Management Function.

  • Objectives and roles of IT Operation Management Function.

  • Objectives and roles of Application Management Function.

  • Goal, scope and objectives of Continual Service Improvement

  • CSI Model

  • Authority Matrix

  • RACI Model

  • Metric, Key Performance Indicator and Baseline


Certification & Exam

IT Infrastructure Library® (ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

ITIL principles are used by a number of organizations in both the public and private sectors such as NASA, IBM, HP, British Telecom, HSBC bank and L'Oreal.

ITIL is created and owned by the Cabinet Office. ITIL best practices are explained in the five core guidance publications outlining the fundamental ITIL principles that focus on various areas within the service management discipline.

ITIL best practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance. From 2000 to 2010 OGC was custodian of the intellectual property and since 2010 the Cabinet Office has owned and created further intellectual property assets. On 1 July 2013 'AXELOS' was announced as the name for the Joint Venture company that the Cabinet Office has formed to deliver and commercialize the UK Government's portfolio of Best Practice accreditation and publishing services, including the ITIL and PPM product sets. AXELOS now owns the intellectual property of the whole Global Best Practice portfolio and will build on the current business activities and developing products in new areas.

AXELOS Intellectual Property relates to the logos, word marks and copyright text/diagrams associated with AXELOS products.

The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.

 

Eligibility:

There is no formal pre-requisite to take the ITIL Foundation exam. Anyone interested in ITIL framework can take the Foundation exam.

 

Examination Format

  • Multiple choice examination questions
  • 40 questions per paper
  • 26 marks required (out of 40 available) to pass - 65%
  • 60 minutes’ duration
  • Closed book.

FREQUENTLY ASKED QUESTIONS


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We strongly recommended to continue with one mode of training for better learning experience. However, in case situation demands, you can switch mode of training upon availability of respective courses with other training modes. Check with our team well in advance for any change request to avoid logistics and operational inconvenience.

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Customer Reviews

Mfon Ekpo
CEO at The Discovery Centre

The instructor was very helpful and explained in detail the technical aspects. The ITIL concepts were simplified, broken down with regards to my profile. This method helped me to grasp the required details.

Karen Williams
Delivery Manager at Nokia

The online course is very easy to follow and has covered all the necessary concepts to pass the ITIL Foundation. The videos are very engaging and it is fun to learn through the bubble man case study. Thank you for the great course at reasonable price.

Gitashri Bhuyan Hazarika
SAP AII/OER/EM Functional Consultant at Capgemini

Excellent training and well structured course content. More experienced and knowledgeable trainers. Very professional and practical way of training using simple and easy to understand real world examples. Great overall experience and value for money. I did my ITIL Course through Encertify.

Peter Hampton
Service Delivery Manager at Fujitsu

I liked the material, discussion, individual attention, class size, quality of teaching and the location of class.

Ashutosh Kumar
Consultant

The overall training has been designed in such a way that I was confident of passing the exam. The trainer was very encouraging and that gave me a hope I can do it. The whole program was satisfactory.

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