Overview:
In collaboration with VMEdu, Inc., Encertify brings to you the very popular and highly regarded ITIL Intermediate Module Service Operation (SO) Exam Prep course at a very affordable rate. Our ITIL – SO exam prep course follows a very Effective and Results-Oriented Study Methodology to ensure that you crack the ITIL – SO exam in your first attempt. The course will not only prepare you for the ITIL SO exam but will also provide valuable insights into the SO module of ITIL framework and how to apply the theory to better manage your IT services. All our courseware have been updated to provide a clear path for learners preparing to take the current version of the exam.
Course Objectives:
This qualification provides a complete management-level overview of service operation including all its related activities. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
In addition the training for this certification should include examination preparation, including a mock examination opportunity.
What is Included?
Online course includes -
Audience Profile:
The course covers the management-level concepts and core information about the supporting activities within service operation, but not specific details about each of the supporting processes.
The main target candidate for the ITIL Intermediate Qualification: Service Operation Certificate includes, but is not restricted to:
The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.
The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.
The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Operational Support and Analysis module from the Service Capability work stream.
Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.
Prerequisite Entry Criteria
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission. Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
Eligibility for Examination
To be eligible for the ITIL Intermediate Qualification: Service Operation examination, candidates shall fulfil the following requirements:
Examination Format
Without compromising on quality, we have priced our ITIL SO training courses very competitively. We guarantee that you will find us more economical than any other provider. If not, please let us know and we will provide you a better price. Being a lean organization, we excel at reducing waste in processes and maintaining a low cost of operation which enables us to provide world class training at a best price.
All our ITIL trainers are highly qualified and ITIL experts. The trainers are accredited by PeopleCert to teach ITIL courses. They have years of professional experience in their respective field with a minimum of 10 years’ experience in training and consulting. Our trainers are not only experts in their domains but are also passionate about sharing their knowledge and expertise with other professionals thereby enriching careers of students.
We focus on providing the best quality study materials and student experience across our products and services. Our ITIL Intermediate - SO training program and course material are designed and developed by Industry experts and are accredited by Peoplecert on behalf of Axelos. All content complies with quality conformance standards to ensure that our content is the best in class and free of any errors.
We provide this course in association with VMEdu, Inc., and together we have trained more than 100,000 IT / Project Managers in IT service management related courses. Delegates from 3500+ companies from more than 150 countries have taken IT service management courses from us.
Our ITIL Intermediate – SO course is preapproved by PMI for 27 PDUs which can be used by PMI certification credential holders for their continuing education requirement.
We are here to ensure you get heard 24/7, and to take care of every single questions and doubts you have. Our dedicated support team will provide you best in class round the clock customer support. Superior customer service is the hallmark of our company and we always go the extra mile to satisfy each of our customers whether an individual or a corporate client.
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Yes, we do offer additional discounts to group and corporate training customers. Please get in touch with us by email ([email protected]) to find out more about our group discount offerings.
Use the "Drop a query"section in this page or check "Contact Us" section. Alternatively, please send an email to [email protected] to find out more about our course offerings.
We strongly recommended to continue with one mode of training for better learning experience. However, in case situation demands, you can switch mode of training upon availability of respective courses with other training modes. Check with our team well in advance for any change request to avoid logistics and operational inconvenience.
If you're between jobs and have been unemployed for last the 6 months, or you're a student taking a course for career growth, we do provide additional discounts for you on selected courses. Please email [email protected] to avail this benefit and discount coupon.
Note: These discounts are available on selected courses, have a limited number and on a first-come-first-serve basis.
Yes, we do provide additional discounts for military veterans on selected courses. Please email [email protected] for more details.
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This course is well structured to meet the market requirements. Encertify constantly update the content to make sure that the candidates keep up with the latest market trends. I have taken a bunch of courses from Encertify and have gained a lot knowledge and learnings.
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