ITIL Intermediate-CSI Certification Training in Boise, ID

  86 ratings     349 students
    • Study ITIL Intermediate - CSI online and take the official exam from the comfort of your home

    • Comprehensive ITIL CSI certification courseware approved by PeopleCert and delivered through result driven methodology

    • Courseware is regularly updated to reflect latest exam format

    • We guarantee Great Value at Lowest Price

Online Self-Learning
  • Comprehensive ITIL Intermediate (CSI) course approved by PeopleCert
  • Downloadable Study Guides, Podcasts
  • Official full length mock exams
  • Mobile apps for learning on the go
  • 27 PMI PDUs
  • High Quality Engaging Videos
  • Chapter tests and evaluation tests
  • ITIL Terms and Definitions
  • Official ITIL-CSI Exam (online)
180 Days
USD 550 275

ITIL Intermediate-CSI Course Overview


In collaboration with VMEdu, Inc., Encertify brings to you the very popular and highly regarded ITIL Intermediate Module – Continual Service Improvement (CSI) Exam Prep course at a very affordable rate.  Our ITIL – CSI exam prep course follows a very Effective and Results-Oriented Study Methodology to ensure that you crack the ITIL – CSI exam in your first attempt. The course will not only prepare you for the ITIL CSI exam but will also provide valuable insights into the CSI module of ITIL framework and how to apply the theory to better manage your IT services. All our courseware have been updated to provide a clear path for learners preparing to take the current version of the exam.


Course Objectives:

This qualification presents a complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes. This qualification reviews improvement activities as they support the lifecycle approach through service strategy, service design, service transition and service operation.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to CSI
  • CSI principles
  • CSI process
  • CSI methods and techniques
  • Organizing for CSI
  • Technology considerations
  • Implementing CSI
  • Challenges, critical success factors and risks
  • In addition, delegates attending the training are expected to pass the certification exam at the first attempt


What is Included?

The ITIL-CSI online course includes -

  • Study guides including Video tutorials: Study as you prefer using PDF files, video tutorials, HTML format or podcasts.
  • Podcasts: Download it and listen to it at your convenience.
  • Interactive Glossary: Both PDF as well as interactive glossary tool provided to help you revise quickly.
  • Phone App: Download a very effective phone app to study on your mobile.
  • Chapter Tests and Evaluation Tests: These tests assess the delegate's degree of understanding of the respective chapter content.
  • Sample Papers: To get a feel of the actual ITIL CSI exam, take the full length sample papers as part of our online course and assess your responses with the provided answers to the same.
  • PDU Certificate: 27 PMI PDUs certificate to help to cater to the needs of continuing education units for PMP certified professionals


Audience Profile

The course covers the management-level concepts and core information about the supporting activities within continual service improvement (CSI), but not specific details about each of the supporting processes.

The main target candidate for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • Service test managers and ITSM trainers.
  • Individuals who require a detailed understanding of the ITIL CSI phase of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a CSI environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

  Try Free ITIL-CSI Demo Course


ITIL Intermediate-CSI Certification & Exam

The Continual Service Improvement (CSI) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, but does not go into detail about specific processes.

The CSI certification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.

The course covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle, but it does not provide the full detail of each supporting process.

CSI practices can help businesses and projects continue to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment for organizations.


Prerequisite Entry Criteria

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission. Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:

  • Earlier ITIL (V2) Foundation plus Foundation Bridge
  • ITIL Expert in IT Service Management (achieved via Service Manager or Practitioner bridging routes).


Eligibility for Examination

To be eligible for the ITIL Intermediate Qualification: Continual Service Improvement examination, candidates shall fulfil the following requirements:

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course and scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria mentioned above)
  • It is recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Continual Service Improvement publication in preparation for the examination, specifically Chapter 2: Service management as a practice


Examination Format

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
ITIL Intermediate-CSI Certification Training

Why Choose Us

Best Price

Without compromising on quality, we have priced our ITIL CSI training courses very competitively. We guarantee that you will find us more economical than any other provider. If not, please let us know and we will provide you a better price. Being a lean organization, we excel at reducing waste in processes and maintaining a low cost of operation which enables us to provide world class training at a best price.


All our ITIL trainers are highly qualified and ITIL experts. The trainers are accredited by PeopleCert to teach ITIL courses. They have years of professional experience in their respective field with a minimum of 10 years’ experience in training and consulting. Our trainers are not only experts in their domains but are also passionate about sharing their knowledge and expertise with other professionals thereby enriching careers of students.

High Quality

We focus on providing the best quality study materials and student experience across our products and services. Our ITIL Intermediate - CSI training program and course material are designed and developed by Industry experts and are accredited by Peoplecert on behalf of Axelos. All content complies with quality conformance standards to ensure that our content is the best in class and free of any errors.

Popular Global Provider

We provide this course in association with VMEdu, Inc., and together we have trained more than 100,000 IT / Project Managers in IT service management related courses. Delegates from 3500+ companies from more than 150 countries have taken IT service management courses from us.


Our ITIL Intermediate - CSI course is preapproved by PMI for 27 PDUs which can be used by PMI certification credential holders for their continuing education requirement.

Customer Satisfaction

We are here to ensure you get heard 24/7, and to take care of every single questions and doubts you have. Our dedicated support team will provide you best in class round the clock customer support. Superior customer service is the hallmark of our company and we always go the extra mile to satisfy each of our customers whether an individual or a corporate client.

ITIL Intermediate-CSI Training Frequently Asked Questions

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Yes, we do offer additional discounts to group and corporate training customers. Please get in touch with us by email ([email protected]) to find out more about our group discount offerings.

Use the "Drop a query"section in this page or check "Contact Us" section. Alternatively, please send an email to [email protected] to find out more about our course offerings.

We strongly recommended to continue with one mode of training for better learning experience. However, in case situation demands, you can switch mode of training upon availability of respective courses with other training modes. Check with our team well in advance for any change request to avoid logistics and operational inconvenience.

If you're between jobs and have been unemployed for last the 6 months, or you're a student taking a course for career growth, we do provide additional discounts for you on selected courses. Please email [email protected] to avail this benefit and discount coupon.

Note: These discounts are available on selected courses, have a limited number and on a first-come-first-serve basis.

Yes, we do provide additional discounts for military veterans on selected courses. Please email [email protected] for more details.

Firstly, we recommend you to check your spam folder, since the confirmation emails land up in spam sometimes. If you have not received any email on payment confirmation, or respective course details even in your spam folder, please email [email protected] for a quick resolution.

ITIL Intermediate-CSI Customer Reviews

Kaushlendra Kaushal
Software Engineer at Accenture

Getting trained by Encertify was a turning point in my professional life. Although I come from an engineering background with basic ITSM knowledge, how to implement ITIL to my full potential was something which I explored here. The mentors here are experts in their field who help, guide and motivate you.

Karen Siano
Associate Manager - Quality Assurance at United Health

Trainer was great faculty and good learning resource. Enjoyed the training every bit.

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Encertify Rating
4.7 out of 5 (20555 ratings)